Local Search Engine Optimization
Client Case Studies + Testimonials

A Few Words About Who I Work With

The selected case studies below are a good representation of the kinds of clients I'm looking to work with on future engagements–namely:

While it is David's job to be a trusted partner to local businesses, he is certainly a trusted business partner to Microsoft. David has great, in-depth knowledge of the online advertising and local market, and myself as well as others at Bing considered it a true privilege to work with him.

–Mikko Ollila, Senior (Local) Product Manager, Microsoft

+ Any business with at least one brick-and-mortar location for a Local SEO engagement of any scope
+ National and regional brands on a comprehensive Local SEO strategy
(By extension, white label consulting services for agencies who service the above)
+ Web design and SEO for mid-size businesses with brick-and-mortar locations
+ Non-profit organizations on all aspects of their online presence

If your company or group is looking for any of the above, please feel free to send me an email.

Although I practice strictly "white hat," ethical search engine optimization techniques, for a number of reasons, some clients prefer to keep our relationship completely confidential. However, I can share a few case studies (some anonymized, some not) and verbal testimonials below.

 

 


National and Regional Brands (and Their Agencies)

Local Search Campaign for a National Professional Service Company

Results (Year-over-Year):
- 589% increase in number of visits from search to location pages
- 740% increase in total number of location pageviews
- 22% decrease in overall bounce rate from location pages

A major digital media firm with considerable expertise in interactive marketing strategy and design, as well as online media planning and management, brought me on in late 2009 to assist with strategic planning on execution of a local search marketing strategy for one of its clients. Local Search was an area outside their core competency and the need for local search expertise for this particular client--a well-known professional service company with nearly 7,000 locations across the United States--was critical.

Prior to engaging me, their overall percentage of traffic from local search was nearly nil, and their significant competition outpaced them in nearly every one of their most important markets.

I conducted a thorough audit of their existing local search presence, and assisted the client with:

- Optimized Store Locator architecture
- Optimized location pages for each franchise on corporate website for both ranking and visitor conversion
- Verification of Google Places bulk upload
- Data management across several key aggregators and IYPs
- Organic optimization to maximize location "scent" of each franchise
- Proper structuring of Google Analytics account for most relevant location-related insights
- Ongoing analysis

Local Search Strategy for a National U.K. Electronics Brand

From this client:
At Phones 4u, we understand the value of local search, not just from an SEO angle but also the benefits to both business and customers in enabling the easy finding of local stores so when it came to looking for an 'expert' to assist with the creation of a local search roadmap for the business, there was only one choice and that was David Mihm.

David proved his reputation as well earned by providing us with a list of actions that we could implement to ensure that our local search strategy was both inline with current algorithms and ahead of our competitors.

In addition to his in-depth knowledge of the local space, David also proved himself to be a pleasure to work with and we would have no hesitation in recommending his services to anyone looking to improve their local presence.

Caroline Bell, SEO Lead at Phones 4u

As a serious Anglo- and Caledoniophile, it was truly a pleasure to work with this company in 2011. I actually spent two months traveling around England and Scotland in April and May of this year, and frankly, I'd love to take on more UK clients. The reason? When it comes to Local Search, the UK market is probably 2-3 years behind the US...but in my anecdotal experience, smartphone penetration seems far greater. This opens up some really exciting possibilities, particularly for companies who can scale across tens or hundreds of locations.

But I digress. This particular company generates approximately 1 billion in annual revenue from both online and in-store sales at nearly 500 retail locations across the United Kingdom and Ireland.

Here's what I did for them:
- Comprehensive review of the major citation players in their niche vertical
- Tailoring Analytics to present the most accurate picture of the markets that need work in Local Search
- Optimizing Place Pages for higher conversion rates
- Comprehensive site architecture and location page recommendations
- Offline marketing initiatives that would dovetail with a strategic customer review campaign
- Advice on affiliate strategies for Local Search

Local Search Strategy for a National U.S. Retail Brand

From this client:
No one knows the world of Local Search like David Mihm. From broad marketing strategies to the nitty-gritty tactical details, David's expert knowledge and experience in the field yields tremendous results for his clients. Smart, personable, and a savvy communicator, David is able to translate his expertise and research into language suitable for search marketing practitioners as well as their leadership. I'd gladly do business with David again in the future.

–J.C., Program Manager

I was really pleased to receive an RFP from the SEO Program Manager for this company, which is one of the few national brand stores I actually shop at regularly.

The company grosses over $1.5 billion in annual revenues from over 100 stores nationwide, and although the client was extremely savvy on both the organic and paid search fronts, they hadn't yet developed a comprehensive strategy to address their Local and Mobile search results.

I advised them on:
- Maximizing their Google Places rankings for their most profitable niches
- Ensuring maximum location trust for Blended search results
- Direct data feed management for their 100+ locations
- Maximizing ROI for top selling products on a per-market basis, based on Analytics data
- Engaging their fanatical community members in a strategic review process
- Suggesting additional ideas for geo-tagged user-generated content campaigns
- Minor technical adjustments to their store location pages

Local Search Strategy for a Multi-Location Medical Practice

From this client:
David helped One Medical Group understand the largest drivers for ranking well in Local Search. As a group of doctor's offices, we are obviously deliver a very local product, and ranking well on the search engines has a huge impact on our business. David's knowledge about Local SEO is second to none, and he was able to share insights and actionable recommendations that have helped us improve our online presence.

–Todd S., Director of Online Marketing, One Medical Group

One Medical is an innovative doctors' group with locations in New York, San Francisco, and Washington, D.C., and was looking to expand rapidly into other markets.

I advised them on:
- Keyword targeting on a regional / metro area basis
- Keyword targeting at the individual office level for maximum coverage in each market, and minimal overlap
- Site architecture that maximizes breadth of expertise
- Maximizing both location and category "scent" on individual doctor profile pages
- Key citation players in the medical vertical
- Ongoing messaging to engage patients in the review process
- A scalable, forward-looking strategy as they expand into additional markets

Local Search Consultation for a Regional Children's Hospital

From this client:
David Mihm provided invaluable advice on optimizing our local listings. Seattle Children's Hospital had some unique local search challenges with multiple locations, departments and contacts, as well as a brand name change. David skillfully steered us passed the obstacles of local search and helped clean up some historic, outdated information from external online sources. Additionally, David is a genuinely nice guy and a pleasure to work with.

–Gerard Gravallese, SEO Specialist

Mike Blumenthal and I teamed up to help Seattle Children's Hospital with its Local data problem. If you search for "Seattle Children's Hospital" you either want Google/Bing to return the main switchboard or the emergency room. If you search for a specific department (say, "pediatric oncology") you want them to return the number for that department. Seems simple enough, right?

But the complexity of the Local Search Ecosystem is such that Google and Bing aren't very good about figuring out either primary lines, department lines, or individual doctors' lines at a large medical group like Seattle Children's.

Mike and I walked them through a process that we hope has led to faster connections for sick kids and their parents to the appropriate doctors in Seattle.

Local Search Campaign for a Private University

From this client:
David has guided us through the Byzantine complexities of Google Places. Together we've created more than 20 Google Places listings. Those campaigns have produced 75 directly-attributable inquiries in the last eight months.

We've increased our visibility in local search (more than 40,000 impressions a month) and have tracked more than 3,700 visits to our site during that time.

David's ability to rank his own business highly sold me. His great service and great results keeps me as a customer.

–R.F., Marketing Director

A highly-regarded private university with multiple campuses and schools of study recently hired me for an extended Local Search optimization campaign. At the time, it was a unique opportunity for me, not having executed a Local Search campaign in a non-business-focused space prior to this engagement.

The school's Marketing Director and I had several conversations about his university's "business goals" in terms of the types of students they were trying to recruit, programs that needed the most help, and other miscellaneous issues they'd been having with Google Places. After analyzing their existing Google Analytics and Adwords keyword data to identify areas to build on their existing successes, as well as areas of opportunity, we developed a customized strategy, including:

- Optimized site architecture and on-page keyword targeting
- Citation analysis
- Structured submission of multiple locations to key directories in the education niche
- Place page optimization including category selection
- Local/Social media opportunities
- Ongoing monitoring of Place pages for maximum impact and consolidation of duplicate listings

The results have been positive, particularly given the high "margin" on a typical prospect conversion for higher education.

SEO Training Session for a Creative Agency

EMC Creative is a full-service marketing communications firm based in Danville, California, specializing in advertising for master-planned and urban communities in Northern California. EMC asked me to develop an SEO training seminar for its account and technical teams to enhance their expertise in the online marketing arena, in order to add more organic and paid search value for their clients' online properties.

 


SEO (and Selective Web Design) for Small and Mid-Sized Businesses

I am extremely selective about my web design clients these days, and for 90%+ of the businesses who contact me, I actually recommend they work with a cheaper website designer, and just hire me to advise them on SEO considerations, in order to maximize their investment. But I do feel the combination of my design AND Local SEO expertise is perfectly suited to a particular type of business: independent "chains" of between 4 and 100 locations. If you fit that bill, please get in touch.

As far as consulting goes, as I said at the top of the page, I'm happy to engage with any business with a brick-and-mortar location, for almost any amount of time (I consult in blocks as small as 15-minutes). Whether you've got a specific question about ranking one location in Google Places or need help with a more comprehensive strategy for long-term search engine success, please shoot me an email.

See what some of my clients say below:

Key Stat
$0
Cost of printing catalogs after dramatic increase in internet sales.

Custom Logo Company

David understands that people have very limited time in which to shop for their needs online, and he designs sites that are intuitive, direct and helpful in getting information quickly and efficiently. Custom Logo recommends David without reservation for web projects of any size or complexity.

–James R. Smith, President & CEO, Custom Logo Company

Key Stat
15X
Return on investment in implementation of SEO strategy.

Creekside Environmental Consulting

We hired David Mihm about 3 years ago to re-design our website. We wanted a more professional presentation and increased exposure to potential new clients who use search engines like Google.com. Our total billings since the re-design have increased by about 30%, due largely to David's efforts. I'd recommend David to anyone who is considering a website modification or search engine optimization.

–Brent Jorgensen, Owner/Principal, Creekside Environmental Consulting

Key Stat
6
Number of years with same client.

Matt Heafey, Residential Realtor

David is a wonderful web resource. I have been working with David for six years and he has single handedly increased my business through the web. He is bright, innovative, and an incredible hidden asset.

–Matt Heafey, Residential Realtor, Piedmont, CA

Key Stat
1
Number of days for acquisition of new customer after implementing recommendations.

J. Rollins Art of Framing

Hi David, Just want you to know that a new great customer walked into the shop today with 6 photos to frame. When I asked him where he heard about me from, he said my web site! He looked yesterday and actually printed out the home page and brought it with him. He said that he thought the look and feel was right for him!!! Our first customer with your work, Thought you might like to know, pretty immediate, THANKKS oxo

–Joanne Rollins, Proprietor, J. Rollins Art of Framing

Key Stat
10X
Return on investment in SEO strategy.

AEGIS Realty Partners

My partner and I run a boutique commercial real estate firm. Our clients rely on our market expertise and confidence. These are two qualities we found with David Mihm's firm as well. David successfully ranked our firm incredibly high on Google within a few short months. Our small firm was quickly receiving client contact which related into bottom line revenue that easily exceeded 10X the original web site investment. I recommend David 100 percent to any firm considering web site optimization and enhancement.

–Scott Stone, Principal, AEGIS Commercial Real Estate

MVP Financial Equipment

Key Stat
400%
Percentage increase in website inquiries after working with David.

It was a pleasure working with David Mihm on the revamping of our website. With little direction from our first meeting, he came back to us with great ideas. These were soon implemented and optimized for the search engines. I would estimate that our website inquiries have quadrupled since the launch of the new site. We would definitely recommend him to others.

–Todd Davies, MVP Financial Equipment

Multi-Location West Coast Law Firm

Our law firm has been very successful in our online marketing efforts, but we wanted to kick it up a notch. We sought out David based on his reputation as being an expert in local search. His "online presence audit" has been immensely valuable in providing immediate impact action items as well as ongoing task lists designed to maximize the return on our marketing investment. I recommend David highly.

–R.J,, Managing Partner

 


Praise from SEO and Online Marketing Peers

As cutthroat as many technology spaces are these days, I am blessed to be working in such a tight-knit community, with so many smart and ethical peers. It is a privilege to get their participation in my annual Local Search Ranking Factors survey each year.

While I can assure you there is no quid-pro-quo going on, some of them have said some very nice things about me that I'm happy to share below:

“David Mihm is one of the most respected names in Local SEO in Portland and nationally. He brings a deep understanding, incredible focus, client centric attitude and hard work to the process and understanding of local search. I have worked with David on both research and client projects and I can say that there is no one that I would rather work with in the industry.

–Mike Blumenthal, Understanding Google Maps

David is consistently at the top of the list of SEO consultants who can speak with authority on the subject of local search engine optimization. I would completely trust putting my site in his hands.”

–Andrew Shotland, Local SEO Guide

David Mihm is a Local SEO Rockstar! He's not only super smart but incredibly personable and he is very generous with his time in supporting the search marketing community in Portland and beyond. His "Local Search Marketing Factors" is the bible of Local SEO.”

–Todd Mintz, PPC Associates

“David can explain local search theory and tactics better than anyone I know. His ability to bring this space to the masses has proved that he is one of the leading experts in the local SEO field. I have had the opportunity to work with David on client work and also in a conference setting and can say that no one will ever be more dedicated at bringing top level local knowledge to the table than him.”

-- Mike Ramsey, Nifty Marketing

“I think I learned more in one hour speaking with David Mihm than I do spending a day at a big search conference. His recommendations were not only insightful, but extremely actionable as well. He gave me several tips that were alone worth the price of admission. If I lived on Portland I'd be buying him lunch every week.”

–Craig Paddock, Plaza Digital

“David is one of the most knowledgeable people I know in the area of local search. He goes above and beyond to educate his clients, and others working in the industry of local search, sharing much of his hard earned knowledge. I'd recommend businesses work with David when they want to improve their presence in the local online market.”

–Michael Dorausch, Planet Chiropractic

“I have worked with David Mihm in a research capacity in the Local SEO industry and can confidently assert that he is Portland's top Local Search Marketer. David's understanding of Local Search and website design is exceptional and businesses that consult with him are making a very smart move. David is an ethical, personable professional, worthy of the trust of business owners and I have the highest regard for his skills.”

–Miriam Ellis, Solas Web Design

“David is very well known in the search engine marketing community for his expertise in Local Search and that respect is well deserved. On top of that he is also a great web designer too. I would certainly recommend any business owner in Portland, or elsewhere, to seriously consider working with David if successes in Local Search is important to their business.”

--Steve Hatcher, AxeMedia + GeoLocalSEO

“David really knows his stuff when it comes to Local Search. At Market Motive, he's our go-to expert for Local.”

--Todd Malicoat, Marauder Charters

1400 NW Irving St • Suite 111
Portland, OR  97209
(503) 560-2755