Quality Service in Abundance Among Portland Photographers
MIHMORANDUM NO. 107 | July 6th, 2008
I’ve said on this blog before that customer service is one of the most effective marketing strategies that a small business can use.
Well, here’s some more proof.
The story: I needed to get a headshot taken for an upcoming event ASAP (more on this will be announced tomorrow ;) ). So, I figured, what the heck–I’d do some proof-of-concept testing and look entirely for my photographer in the Local search engines. I searched using both Yahoo Local and Google Maps, and after about 20 minutes had settled on a couple of independent photography studios within a 10-minute walk of my home office. Actually, as it turned out, one of them was literally right next door!
So anyway, I figured that I would send both of them an email inquiring about their services and whichever one responded affirmatively by the end of the day, I’d give them my business.
Here’s the problem: both “contestants” responded in less than 15 minutes (!).
In the end, I went to “the guy next door” (more on that shortly) and felt just AWFUL that I had to turn down someone whom I’d been so impressed with.
Maybe I shouldn’t be blown away by that kind of response, but in this world of auto-responses and “press one for English, para espanol, oprima el dos” it surely was refreshing to get an original email from a real human SO quickly.
More about “the contestants”
First, the runner-up:
Holland Studios is a portrait and wedding photography studio in Portland, Oregon. From their website: “With a passion and talent for creating striking art. Let the team of Holland Studios capture your wedding day with a flair and style unique to our studio. With a range of prices to suit the most discerning couple, let us immerse ourselves in your story so that we might help you share it with all.”
And the winner:
Michael Jones is primarily a Portland, Oregon Commercial Photographer who does some portrait work on request. He’s an award-winning photographer who has done work for Nike and Taylor Made Golf, among other clients, and was actually shooting the new Burner Driver when I first met him, so naturally I knew I’d found the right guy immediately. Here’s the result of our quick and painless shoot that I’ll be using for my upcoming event:
Contact Michael Jones directly at:
Michael Jones: Commercial Photographer | Portland, OR
1937 NW Quimby St
Portland, OR 97209