get in touch
No. 107
July 6th, 2008


Quality Service in Abundance Among Portland Photographers

I’ve said on this blog before that customer service is one of the most effective marketing strategies that a small business can use.

Well, here’s some more proof.

The story: I needed to get a headshot taken for an upcoming event ASAP (more on this will be announced tomorrow 😉 ).  So, I figured, what the heck–I’d do some proof-of-concept testing and look entirely for my photographer in the Local search engines.  I searched using both Yahoo Local and Google Maps, and after about 20 minutes had settled on a couple of independent photography studios within a 10-minute walk of my home office.  Actually, as it turned out, one of them was literally right next door!

So anyway, I figured that I would send both of them an email inquiring about their services and whichever one responded affirmatively by the end of the day, I’d give them my business.

Here’s the problem: both “contestants” responded in less than 15 minutes (!).

In the end, I went to “the guy next door” (more on that shortly) and felt just AWFUL that I had to turn down someone whom I’d been so impressed with.

Maybe I shouldn’t be blown away by that kind of response, but in this world of auto-responses and “press one for English, para espanol, oprima el dos” it surely was refreshing to get an original email from a real human SO quickly.

More about “the contestants”

First, the runner-up:

Holland Studios is a portrait and wedding photography studio in Portland, Oregon.  From their website: “With a passion and talent for creating striking art. Let the team of Holland Studios capture your wedding day with a flair and style unique to our studio. With a range of prices to suit the most discerning couple, let us immerse ourselves in your story so that we might help you share it with all.”

Contact them directly at:
Holland Studios
1321 NW 17th Ave
Portland, OR 97209
(503) 238-5957

And the winner:

Michael Jones is primarily a Portland, Oregon Commercial Photographer who does some portrait work on request.  He’s an award-winning photographer who has done work for Nike and Taylor Made Golf, among other clients, and was actually shooting the new Burner Driver when I first met him, so naturally I knew I’d found the right guy immediately.  Here’s the result of our quick and painless shoot that I’ll be using for my upcoming event:

Contact Michael Jones directly at:
Michael Jones: Commercial Photographer | Portland, OR
1937 NW Quimby St
Portland, OR 97209
(503) 274-2666

2 Responses to “Quality Service in Abundance Among Portland Photographers”

  1. Nice picture!

    I have mine scheduled for Wednesday with a client of mine:Jessica Johanningmeier: New Orleans Wedding Photographer

    I’m hoping she can make me look as slim as you :)


    Will Scott
  2. Will, I think you mean “I’m hoping she can make me look as slim as your photographer made you look” :) I have put on a few lb’s since SES San Jose — getting to the gym has been tough thanks to (knock on wood) some great business in the last few months!

    David Mihm

Leave a Reply